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Last updated: 10.08.2026.
On its website, Fizio Spa (Wellness centar Peta zvezdica) highlights its “Quality Guarantee” as an expression of confidence in the quality of the services it provides. This document explains the conditions under which the guarantee applies.
If a client is not satisfied with the service provided, Fizio Spa will refund the amount paid for the last individual service the client was not satisfied with.
The guarantee applies exclusively to that one, most recently provided service, not to treatments used previously, and not to a package or voucher as a whole.
If dissatisfaction is expressed regarding a service that is part of a package or gift voucher, the value of that one service is refunded, not the price of the entire package/voucher.
The client reports their dissatisfaction to the Fizio Spa team in person, by phone (+38163466414) or by email (office@physiospa.rs), no later than 3 days from the date the service was provided.
Each claim is considered individually. Fizio Spa reserves the right to assess the circumstances and the justification of the request before approving a refund.
An approved refund is made in the same way the service was paid for, unless otherwise agreed with the client.
The Quality Guarantee is an expression of Fizio Spa’s commitment to service quality and is applied in good faith, under reasonable circumstances. It does not constitute an unlimited right to a refund for all previous visits, nor can it be claimed repeatedly without grounds.
This guarantee does not exclude or limit the rights the client has as a consumer under the applicable regulations of the Republic of Serbia.
As in other service industries, Fizio Spa reserves the right, at its own discretion, not to provide services in future to a client with whom the cooperation has not been mutually satisfactory, for example in the case of repeated and unfounded expressions of dissatisfaction, abuse of the guarantee or inappropriate behaviour towards staff.
The client is informed of the decision not to provide services in future, and any guarantee already granted on a previous request is not affected by this.
Fizio Spa reserves the right to amend these terms from time to time. The latest version is published on the website www.physiospa.rs.
Wellness centar Peta zvezdica
Trg Slobode 3
23000 Zrenjanin
Republic of Serbia
Email: office@physiospa.rs
Phone: +38163466414
Last updated: 10.08.2026.